Ambulatory Care Center
The three-story Advanced Ambulatory Care center will house a Surgical Oncology/Infusion Center Surgery Center, Orthopedic Clinic, Genetics Clinic, and Building Administration and Conference Center. The project also includes a main waiting area, coffee shop, concierge for all patients, and building support areas.
Working with Providence Health Systems, a series of lean process improvement meetings were held to discuss new ways to process patients from registration to surgery to discharge. As a result, the following process improvements were developed:
Providence Health Systems recently conducted a trial of the tablet-based registration process at an existing facility and on the first day the registration process decreased from nine minutes to four. Over time, this will continue to reduce as the process is streamlined.